Returns Information

Once an order has been placed, we're very sorry we are unable to amend the order.

We are not able to add a coupon code or reward points to receive money from your order after the order has already been placed.

To add a product to your order, you will need to place a new order.

To change the details of your delivery address, remove items from your order, or cancel your order completely,
please contact our Customer Services team as soon as possible, quoting your order number:

Email - Support@melodyjane.com

Telephone - +441745 330072

Once your order has been processed we are unable to make any further changes.

If you would then like to return your order, please refer to our returns information.

Please find below our UK Return Address:

MELODY JANE DOLLS HOUSES LTD
Cambrian,
Bryn Road,
Towyn,
Abergele,
LL22 9HN
United Kingdom

Please include a reference to your order number in your return to enable us to refund you as quickly as possible.

International orders can be returned up to 28 days from the purchase date.

Return products in unused condition and the original packaging.

We are unable to accept international returns if the original packaging has been opened.

Unfortunately we are unable to offer free returns for international orders at this time.

Any refund will automatically be issued to the original payment method used when placing your order.

Refunds are processed within five working days of your parcel being received in the EZI Return Hub.

Please find below our international return addresses:

Please find below our USA Return Address:

GEPS - EZI - Melody Jane Dolls Houses
845 Carol Court
Carol Stream,
Illinois 60188
USA

Please find below our Germany Return Address:

Melody Jane Dolls Houses - C/o Ezi Returns
Industriestrasse 30
21394 Kirchgellersen
Germany

If you do not see your country's address above please contact us:

Email - Support@melodyjane.com